Foire Aux Questions

About Products

Do your products suit all hair types?

Yes, our Rhassoul, Argan, and plant-based care products are suitable for all hair types: dry, oily, curly, fine, or colored. Their natural and balanced formulas purify the scalp while nourishing the hair fiber.

Do the RITUACY shampoo and conditioner contain sulfates or parabens?

No. Our products are 100% free from sulfates, parabens, silicones, and phthalates. They respect scalp health and your hair’s natural shine.

What is the difference between the shampoo and the conditioner?

  • Fragment Rhassoul Shampoo: purifies and rebalances the scalp by removing impurities and excess oil.
  • Fragment Rhassoul Conditioner: nourishes and repairs the hair fiber, makes detangling easier, and protects lengths and ends.

Are RITUACY products suitable for colored hair?

Yes. Our gentle, sulfate-free formulas preserve color vibrancy and protect the hair fiber from dryness caused by frequent washes.

Are your products tested on animals?

No. We are cruelty-free: none of our products are tested on animals. We value responsible, respectful beauty.

Where are your products made?

RITUACY haircare is designed and manufactured in Morocco, in ISO 9001 & ISO 22716 certified laboratories that guarantee quality, safety, and best practices.

Can your products be used on children?

Yes, our products can be used on children over 3 years old. We recommend testing on a small area before the first use.

How should I use the shampoo and conditioner for best results?

  • Shampoo: Apply to wet hair, massage the scalp, then rinse.
  • Conditioner: Apply after shampooing on lengths and ends, leave for a few minutes, then rinse.

Tip: Use them together for healthier, softer, and shinier hair.

About Shipping & Payment

Which cities do you deliver to?

We deliver throughout Morocco.

What are the delivery times?

We process and ship orders quickly. Delivery usually takes 1 to 5 business days.

What are the delivery fees?

  • 20 DH in Casablanca
  • 35 DH in the rest of Morocco

How can I get free delivery?

Delivery is free for orders over 600 DH.

How can I pay for my order?

Payment is made in cash upon delivery (Cash on Delivery).

Can I modify or cancel my order?

We process orders quickly.

  • You can modify your order if you contact us within 1 hour of placing it and if it has not yet been shipped.
  • Once shipped, it can no longer be canceled